Common Questions
What if I'm not tech-savvy? Can I still use these systems?
Absolutely! We design systems for everyday use, not IT experts. During installation, we provide hands-on training showing you exactly how to view cameras, access files, and use all features. The mobile apps are as simple as checking email. If you can use a smartphone, you can use our systems. Plus, we're always a phone call away if you need help.
Who handles updates and security patches?
Modern NVRs, NAS systems, and routers auto-update just like your phone. We configure automatic updates during installation so security patches install overnight without your involvement. For major updates, we can either walk you through it remotely or schedule a service visit. Most customers never think about updates—they just happen.
Can I still access my cameras remotely?
Yes! Remote access works perfectly—you can view live footage and recordings from anywhere in the world. The difference is YOUR system connects to YOUR phone directly through secure encrypted channels you control, rather than routing through Ring's servers where they can see everything. It's actually MORE secure than subscription services.
What if hardware fails? Am I stuck fixing it myself?
All equipment includes manufacturer warranties (typically 2-3 years). If something breaks, we handle the warranty claim and replacement. We also offer extended support contracts if you want ongoing service coverage. Unlike subscription companies that can remotely disable your equipment, hardware failures are covered by standard warranties just like any electronic device.
How is this different from DIY installation?
DIY can work if you're technical, but professional installation ensures optimal camera placement, clean wiring hidden in walls/attics, proper network configuration, and complete testing. We also provide training and ongoing support. Many DIY attempts end up with visible cables, poor camera angles, and network issues. Our installation saves you 10-20 hours of frustration and delivers professional results.
What about professional monitoring?
Our systems support professional monitoring if you want it, but it's optional. Local monitoring companies charge $15-30/month (much cheaper than Ring's bundled approach). Many customers prefer self-monitoring through mobile alerts since they can respond faster than a call center. You choose what works for your situation—not locked into one option.
Can I add cameras or storage later?
Yes! Our systems are designed for expansion. NVRs support additional camera channels, NAS systems accept more hard drives, and VPN servers handle unlimited devices. When you want to expand, it's just the cost of new hardware—no new monthly fees or subscription tier upgrades. Your system grows with your needs.
What if I move to a new house?
Your system moves with you! Cameras can be reinstalled at the new location (we can help with this), NVRs and NAS systems are completely portable, and VPN configuration transfers easily. Unlike cloud services tied to account locations, your owned equipment works anywhere. Many customers actually increase system value by taking it with them rather than leaving expensive subscriptions behind.
Is cloud storage really less reliable than local?
Cloud storage is reliable until it isn't. Companies go bankrupt (Insteon), discontinue products (Nest Secure), or raise prices so high you cancel. Plus, you're dependent on internet connectivity—if your internet goes down, you can't access anything. Local storage works regardless of internet status, survives company failures, and remains accessible even if you can't afford ongoing payments.
What happens during internet outages?
Local systems keep working! Cameras record to your NVR even without internet. Your NAS files remain accessible on your home network. Only remote access requires internet—local functionality continues uninterrupted. Meanwhile, cloud-dependent systems become completely unusable during outages since there's no local storage or processing.
How much technical knowledge do I need?
None. We handle all technical setup during installation. You just need to know how to use the mobile apps (which we teach you). Basic operation is as simple as watching videos on your phone. Advanced features are available if you want to explore, but daily use requires zero technical knowledge. If you can navigate Netflix, you can use our systems.
Do I need to manage servers or technical systems?
No server management required. Modern NAS systems have user-friendly interfaces that look and feel like cloud services you're already familiar with. Everything is pre-configured during installation. Updates happen automatically. You interact with simple apps and web interfaces—never touching command lines or server configurations unless you want to.
Are there mobile apps for these systems?
Yes! Every system includes mobile apps for iOS and Android. Camera systems use manufacturer apps (Reolink, Hikvision) that are highly rated. NAS systems include apps for file access, photo backup, and media streaming. VPN uses standard VPN clients built into iOS/Android. All apps are polished, user-friendly, and regularly updated.
Can my family or employees use these systems?
Absolutely! You can create multiple user accounts with different permission levels. Give family members camera access, create employee accounts for business systems, set up read-only sharing for specific folders. No per-user fees like cloud services—add as many users as you need. You control who sees what.
What's the catch? This sounds too good to be true.
There's no catch—just a different business model. Subscription companies profit from keeping you dependent. We profit from selling you quality systems once. The "catch" is that subscription companies have convinced people this is unusual, when really ownership used to be normal. You're not paying forever because we're not designed to extract perpetual rent. You own your equipment, we move on to the next customer. Simple as that.
How long will this equipment last?
Security cameras typically last 5-10 years. NAS drives last 3-5 years (but are replaceable). Network equipment lasts 5-10 years. Since you own everything, you decide when to upgrade based on actual need, not forced obsolescence. Many customers run systems for 7-10 years before upgrading, saving thousands compared to 10 years of subscriptions.
What kind of support do you provide after installation?
We provide phone and email support for all customers. Basic troubleshooting is free—we'll help you solve problems remotely. If hardware needs replacement, we handle warranty claims. For complex issues requiring site visits, we charge service call fees (much cheaper than subscription costs). Many customers never need post-installation support beyond occasional questions.
Can I get financing?
Yes! We offer 0% financing for 12 months for qualified buyers, and longer-term financing with competitive rates. Monthly payments are often comparable to subscription costs, but you're building toward ownership instead of renting forever. After the financing period, you own everything outright with no more payments.
Do you offer business/commercial installations?
Yes! We specialize in business installations including retail stores, restaurants, offices, warehouses, and multi-location businesses. We work around your business hours and can install during nights/weekends to avoid disruption. Business systems scale from small offices to large facilities with dozens of cameras and multi-site storage.
What areas do you serve?
We serve all of greater Las Vegas including Henderson, Summerlin, North Las Vegas, Boulder City, and surrounding areas. As a local company, we provide same-day or next-day service for consultations and typically complete installations within one week of approval.
Still have questions?
Call us at (702) 555-0100 or email info@locallockdownlv.com. We're happy to answer any questions and schedule a free consultation to discuss your specific needs.